Note : Sale items cannot be exchanged or refunded.
iKING ONLINE EXCHANGES
We understand that sometimes a purchase may not work out as expected, and we want to ensure that our customers have a hassle-free experience. Therefore, we have established the following return policy:
Return Period:
- We accept returns within 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged, for reasons not due to our error will not be eligible for return.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 0777700209 for further assistance.
Return Process:
- To initiate a return, please contact our customer service team at 0777700209 within the 7-day return period. Please provide your order number and details about the product you would like to return. We will guide you through the return process and provide you with the necessary instructions.
Shipping:
Customers are responsible for the cost of return shipping because in most of our promotions we provide free shipping
Refund:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied.